Smarttech provide managed help desk services for our clients so they can save time and money by not having to invest in their own infrastructure and overheads.
The help desk is the front line of the IT department - the face, voice, and personality of IT operations at most organisations. As such, it plays a critical role in a company’s effective use of IT.
Most organisations now understand the benefits of having Information Technology (IT) throughout their corporate structure. Few realise the potential of truly aligning the IT department’s objectives with the business objectives. More and more organisations start to recognise IT as being crucial to the service delivery to their customers.When IT services are crucial to the organisation, you need to be absolutely positive that the IT group adds value and delivers consistent services. A Smarttech helpdesk keeps your network operational and available so that you can focus your efforts on managing your business.
With proactive help desk services from Smarttech you get monitoring, protection and expertise to do just that. The Smarttech help desk will provide monitoring that alerts you to important changes before they become problems, and allows us to show you where you need to plan for growing needs. Smarttech will provide frontline helpdesk support and full proactive monitoring on a 24 x 7 basis. Monitoring will cover all of the server hardware, routers, bandwidth and key applications in place.
- Helpdesk Problem Management
- Incident management
- Change Management
- Capacity Management
- Event Management