Hospitality

For the Hospitality sector Smarttech offers a  combination of reactive and proactive IT Support. At Smarttech we strive to help the Hospitality Sector get more from their IT.

We allow you to concentrate on what you do best and ensure the booking systems, web infrastructure, network infrastructure and general IT are properly aligned with your business goals. 

 

The service centralises around:

 

Helpdesk

All calls are logged via telephone, email or active chat online and we begin at once to remedy the relevant issue. You have access to the best engineers and staff who are familiar with your office and systems and a dedicated technical representative on-hand all the time. 

 

Remote Support:

Remote support has changed the way we work we can now deliver a service instantly via a secure channel. No more waiting for an engineer to arrive and most issues are resolved within 15 minutes. 

 

On-Site:

When remote support doesn't allow for a successful resolution of any issue we dispatch your dedicated engineer or team to resolve the issue on-site. 

 

Remote Monitoring:

We actively search for problems developing on your network 24 hours a day 7 days a week. We review server logs and have active alerts based upon thresholds to keep us ahead of impending problems. Our monitoring is so effective that we resolve issues before they have an impact on staff. If a problem needs customer input for a long-tem fix you are notified immediately the issue is found, presented with options and our recommendation of the best route to take. 

 

Why Smarttech:

Smarttech provides comprehensive services suite from Consulting, Deployment, Management and Experience.