IT Helpdesk & Call Centre Services for IRL, UK & Mainland Europe
Smarttech help desk and Call Centre Services are available throughout European Union (EU) in the local language, with local knowledge and expertise.
- Log calls in the local language
- Request information
- Get support on IT systems
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Initiate further actions by third party resolver groups
Additionally, the helpdesk co-ordinates the services of all involved, capturing vital data and statistics on products and services delivered.
Dedicated Helpline
IT Help Desk and Call Centre services are accessible via Telephone Support Helpline and offer a single point of contact for qualified IT hardware support and software support.
- Levels of Help Desk Support
- Single Point of Contact
- Dedicated Phone Number
- Cover available up to 24x7
- Flexible Service Levels
- First Level Support
- Second Level Support
- Third Level Support
- Call Management

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