Smarttech Proactive Remote Monitoring
A Smarttech proactive maintenance plan keeps your network operational and available so that you can focus your efforts on managing your business, being proactive for your network means knowing its condition, protecting its assets, and maintaining its performance. With proactive maintenance plans you get monitoring, protection and expertise to do just that. The Smarttech network monitoring alerts you to important changes before they become problems, and allows us to show you where you need to plan for growing needs. Smarttech will provide frontline helpdesk support and full proactive monitoring on a 24 x 7 basis. Monitoring will cover all of the server hardware, routers, bandwidth and key applications in place.
Pro Active Network Monitoring on Hardware
Smarttech proactive monitoring will monitor all your servers and the services and processes that run on them, regardless of vendor, type or make. With proactive monitoring you can now quickly resolve server performance problems. Over 300 server performance metrics including CPU utilisation, partition-wise disk space and memory utilisation, apart from monitoring server availability and response times. Advanced alerting will log a trouble ticket into the Smarttech integrated helpdesk system ensuring that you identify potential problems much before users could get affected.
Pro Active Network Monitoring on Software
When it comes to business–critical applications, you don’t want to leave any stone unturned. Smarttech monitors services, processes and Windows services. Smarttech can even detect attempted security break–ins over your application servers (log–in failures due to bad passwords, account lock–outs, failed attempts to access secure files, etc.) by processing Windows Event logs & syslog monitoring. With proactive monitoring you can now quickly resolve server performance problems. Over 300 server performance metrics including CPU utilisation, partition-wise disk space and memory utilisation, apart from monitoring server availability and response times.
Reporting
All clients will receive a monthly report updating them on the condition of their network, bandwidth utilisation, security and applications. There is also a web based portal that will allow the client to log in and check the reports.
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